FREQUENTLY ASKED QUESTIONS

For 12 weeks from JUNE through SEPTEMBER, we will deliver the season's most beautiful flowers to your pick-up location of choice.

As with Subscriptions you are paying for your Bouquets up front, before the growing season gets underway.

Supporting us in subscriptions, enables us to plan and invest for the upcoming season, your payment allows us to purchase new and unique flower and seed varieties, restock supplies, and maintenance, all of which helps to keep us moving forward.

We grow, harvest, and deliver our Best Summer Stems beautifully designed into a European Hand-Tied Bouquet each week of the season.

ALL THE DETAILS

What does a Bouquet Subscription entail?

As a part of our Bouquet Subscriptions, members pay upfront for our service, commit to picking up their flowers on an assigned day at a partner location, and that’s all there is. We deliver our Blooms, you pick em’ up and enjoy.

Can I preview what will be in each week’s share?

Yes! You will receive weekly newsletters listing the flowers that will be in that week’s share as well as care tips and general news about the farm.

I signed up for the Bouquet Subscription. When will I get my Blooms?

Currently, all dates are approximate start dates. Because weather plays a crucial role in harvest times, we cannot guarantee an exact start. As we get closer to the summer, you will receive an email notification with the exact start date of your subscription. Please make sure to add our email (info@newcastlefleur.com) to your contacts list to prevent our newsletter from being caught in your SPAM folder.

I’m going on vacation. Can I move my pickups to a later week?

If you will be out of town, we encourage you to send a friend or neighbor to pick up your share in your place.  Unfortunately we cannot extend our Subscriptions to accommodate missed pick-ups since our seeding and planting schedules are finalized months in advance in order to plan our distributions accordingly.

Can I order extra flowers to pick up with my share?

Yes! If you have a party coming up or would like to have additional flowers, you are welcome to send us an email and we’d be happy to add an additional flower’s to your weekly pickup.

Will my share be held over the next day if I cannot make my day’s pickup?

We understand that emergencies occur. In the event that you cannot make your pick-up, it is up to each of our partner locations’ discretion as to whether your share can be held overnight. Please keep in mind that our partners have volunteered their spaces to host our Bouquet pick-ups, and they will not be responsible for keeping shares overnight.

If my pick-up falls on a holiday, should I still go to pick up?

In most cases, there will be no pick-ups on major holidays. In any event, we will communicate any changes to the Bouquet drop schedule.

How do I sign up?

Simply head to our online shop to register.

 

I’m not receiving Bouquet Subscription newsletters. What should I do?

All of our Bouquet Subscriptions newsletters are sent through MailChimp. First check your SPAM folders (and “Promotions” tab if you are using gmail) for our emails. To ensure that our emails get to your inbox, please add info@newcastlefleur.com to your address book.

 

Will you be opening more pick-up locations later?

We’re always looking for more Bouquet Subscription partners. If you know of know of a potential site (office, business, home, etc.) that would like to host a Bouquet Subscription pick-ups, please email us. Please know we need 10 or more people to open a new pick-up location.

 

When will all the pick-up times and locations be released? 

We are working with our partners to provide the most convenient pick-up locations and times for members. Pick-up locations and times are updated on a rolling basis as final confirmations are made. Please check back on our website for the most up-to-date information.

We are working with our partners to provide the most convenient pick-up locations and times for members. Pick-up locations and times are updated on a rolling basis as final confirmations are made. Please check back on our website for the most up-to-date information.